Most of us have now got used to checking the status of our investments and insurances online just by logging on to the customer portal. LIC has also been offering this feature of online LIC policy status check by logging on to LIC account on LIC portal.
LIC has now gone a step further to ensure that its customers are always able to get updated information on their policy status even without the internet. LIC policy holders can now get to know the updated LIC policy status by phone, mobile phone or SMS without the need of having to register or log on at LIC online portal.
LIC Policy Status through LIC IVR and Phone Helpline System
LIC has set up an IVR system for customer facilitation. The LIC IVR system or Integrated Voice Response System is a machine based response system and does not require a human interface to respond to customer queries. Policy holders would need to follow the command path to enable the IVR machine to provide them with the required information regarding their LIC policy status.
LIC Universal Access Number
The universal access number or UAN of LIC is the number which provides access to the LIC IVR system from any part of the country. LIC’s UAN number is 1251. If you are trying to access the LIC IVR by your MTNL or BSNL number then you need to simply press the numbers 1251 on your phone keypad.
If you are trying to access the LIC IVR from a phone or mobile phone other than MTNL or BSNL then before pressing the UAN number 1251 you need to also type your city code numbers. For example if you reside in New Delhi and you are trying to access the IVR from a non MTNL or BSNL phone or mobile device then you would need to type 0111251, as 011 is the city code number for New Delhi.
The UAN number is operational 24 by 7 in several cities whereas in other cities the number may be operational during office hours only.
To know more about the timings of helpline numbers in the various zones and cities visit http://lichelpline[dot]com/lic-
LIC Zonal Customer Support Numbers
LIC has divided its operations into eight zonal centres and each zonal centre has phone helpline facility. The customer care numbers of different zones can be accessed from https://www.licindia[dot]in/
Policy holders and customers can get updated information on their LIC Policy Status through the LIC IVR or phone helpline number just by providing their LIC policy number. Status information can include information regarding bonus, nomination, premium, loan amount available and other details. The IVR will ask the caller to press specific numbers for getting the required status information.
LIC Policy Status through SMS
Policy holders can also get updated information on LIC policy status by sending SMS through their mobile devices to 56767877.
The general format for sms text would be ASKLIC<policy number>status information.
To Know LIC Policy Premium Status
If you want to know the status of premiums for your LIC policy then text ASKLIC<policy number>PREMIUM and send to 56767877.
To Know LIC Policy Bonus Status
Several LIC policies have bonus features. If you have such a policy and want to know the present status of bonuses of your policy like how much bonus has accrued or how much has been paid then you can text ASKLIC<policy number>BONUS and send it to 56767877 to get your required status.
To Know LIC Policy Revival Amount Status
Sometimes policies may lapse and would need to be revived. LIC policy may lapse if premium is not paid within the stipulated grace period. A lapsed policy may be revived within two years of lapsed date. To revive a lapsed policy, policy holders are required to pay revival amount which can vary. If you are a policy holder who has applied for policy revival and want to know how much revival amount is applicable in your case then you can send text ASKLIC<policy number>REVIVAL to 56767877 for getting your desired information.
To Know LIC Policy Available Loan Amount Status
Several LIC policies have loan availability feature. To know the amount of loan available against your policy send text message ASKLIC<policy number>LOAN to 56767877.
To Know LIC Policy Nomination Status
Just text ASKLIC<policy number>NOM to 56767877.
To Know LIC Pension Policy Status
Just send text message ASKLIC<policy number>STAT to 56767877. For specific pension policy status information like due existence certificate, release date of annuity, annuity amount or information of cheque return type ECDUE, ANNPD, AMOUNT and CHQRET respectively in the text format after the policy number.
For any other LIC Policy status information not available through sms policy holders can always take help of IVR or LIC customer help line numbers.